Fleet Products, BC Fleet Products and KBR offer prepaid freight as per the following terms effective May 16th, 2022.
All prices are FOB Port Coquitlam, Calgary and Mississauga locations. Due to the ongoing supply chain issues, our freight prepay policy is applicable on all currently available and in-stock orders of $1,750.00 shipped in Canada (Less core charge) excluding double diaphragm spring brakes and piggyback kits. These items can be added to an order that already qualifies for the prepay but the additional cost of this freight will be charged back to the customer. All prepaid orders will be shipped by the courier of our choice.
All cores must be returned freight prepaid if the shipment is under 500 lbs.
If your return is over 500 lbs, we offer collect freight using the courier of our choice. Please contact your sales representative for shipping instructions if you meet these requirements.
You may return most new, unopened items within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item out of the box, etc).
You should expect to receive your refund within four weeks however, in many cases you will receive a refund much quicker. This time period includes the transit time for us to receive the return (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).