Return Your Core

Core Return Request

If your order included a core charge, complete this request form to arrange the return. Providing accurate details

helps ensure timely processing and core credit issuance.

Core returns weighing 500 lbs or less must be shipped freight prepaid by the customer.

For returns exceeding 500 lbs, collect freight may be arranged using the carrier of our choice. Contact your sales representative for instructions if your return qualifies. For full requirements, refer to our Core Return Criteria.

Required Information

  • Order or Invoice Number
  • Part number(s) and quantity being returned
  • Pickup address and hours of operation
  • Contact name and phone number
  • Special instructions (dock access, appointment requirements, forklift availability, etc.)

What Happens Next

  • Your request is verified against the original order.
  • Our Core Returns team may contact you if additional details are required.
  • Return instructions, label, or pickup scheduling details will be provided.
  • The returned core is inspected per our Core Return Criteria.
  • Once approved, the applicable core credit is processed.

Prepare Your Core for Return

  • Drain all fluids from the component before shipment.
  • Cap or plug all ports to prevent leakage during transit.
  • Package securely to prevent shipping damage.
  • Use the original packaging when available.
  • Include order reference and part numbers inside the package.
  • Clearly mark the outside of the package: Attn: Core Return.
In-Store Drop-Off: For in-person returns, mark the package “Core Drop-Off” and include your order or invoice number.

What is 8 - 2?

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