WE CARE ABOUT YOUR PRIVACY
Fleet Products Ltd is committed to respecting your privacy and complying with all applicable data protection and privacy laws. This privacy policy (“Policy”) explains how we collect, use, and protect your personal information (“personal data”). “Personal data” means any information that can identify you directly or indirectly.
What information do we collect?
We collect personal data and other information when you make a purchase, request a quote, register for an account, subscribe to our newsletter, or engage with our website, campaigns, or surveys.
Use of our website and services
When you visit our website or use our online services, our servers automatically record information such as your IP address, browser type, device type, operating system, pages visited, links clicked, time spent on site, and referring URLs. We use this data to improve our website’s performance, diagnose issues, detect fraud, and understand visitor trends. Our website also uses cookies and similar technologies (like pixels and local storage) to enhance navigation speed and remember your preferences during future visits.
Information you provide
When you create an account, request information, complete a purchase, or interact with our customer support, you may provide details such as your name, company name, email address, phone number, billing/shipping address, and order information. We do not collect or store your credit card details directly. All payment information is securely processed by trusted third-party providers who maintain their own privacy and security policies.
Positioning and location data
If you use our location-based features (for example, branch look-up, freight estimation, or local pickup options), your location data may be collected and used to serve you with accurate content, pricing, and logistics options. Location data may also be attached to transactions to assist with fraud prevention and shipping verification.
Communicating with you
We use your personal data to communicate with you about your order, provide support, or respond to your inquiries. We may also send updates about new products, system maintenance, or account-related information. You may opt out of non-essential marketing communications at any time.
Marketing, analytics, and personalized ads
We respect your privacy and do not sell or rent your information. We only share limited, necessary data with trusted service partners that help us operate our store, such as analytics, logistics, and advertising providers.
We may use tools such as Google Ads, Meta (Facebook) Ads, or other marketing platforms to show personalized or retargeted ads based on your browsing activity on our site. This may include anonymous identifiers like cookies, ad tags, or hashed email addresses. You can control or disable these cookies through your browser settings or opt out of personalized ads via YourAdChoices.ca or Google Ads Settings.
If mobile numbers are used for transactional updates or SMS communication, that information will not be shared with third parties for marketing or promotional purposes. You can opt out of text messages by replying with STOP, END, CANCEL, QUIT, or UNSUBSCRIBE at any time.
Data storage and security
All personal data is stored securely on BigCommerce, SAP, and Google Cloud servers with up-to-date SSL encryption and industry-standard safeguards. Payment data is stored and processed exclusively by certified payment gateways. Chat interactions (via FreshChat) are encrypted and SOC-2 compliant. Only authorized personnel with a legitimate business purpose have access to customer data.
Your rights and access to information
You may request access to your personal data, correction of inaccuracies, or deletion where legally applicable. If you wish to review, update, or remove your information, please contact us in writing.
Contact us
If you have questions about this Privacy Policy or want to know what personal data we hold, please contact us at:
Fleet Products Ltd
Attn: Online Sales & Support
3319 - 114 Ave SE
Calgary, Alberta, Canada T2Z-3X2
Email: sales@fleet-products.ca
Phone: (877) 243-0442