- Shipping & Returns
Shipping & Returns
Fleet Products, BC Fleet Products and KBR offer prepaid freight as per the following terms effective Jan 1st, 2016: All prices are FOB Port Coquitlam, Calgary and Mississauga locations. Orders of $1750.00 shipped in Canada (Less core charge) qualify for the freight prepay policy excluding Double diaphragm spring brakes and piggy back kits. These items can be added to an order that already qualifies for the prepay but the additional cost of this freight will be charged back to customer. All prepaid orders will be shipped by the courier of our choice.
Core Freight Policy
Cores must be returned freight prepaid if your return is under 500lbs. If your return is over 500lbs, we offer collect freight using the courier of our choice. Please contact your sales representative for shipping instructions
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item out of the box, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.